Order Entry

Orders are received from customers via phone, fax, e-mail or Internet. The customer’s purchase order specifications are reviewed by a dedicated sales consultant, and checked for clarity and feasibility. It is important to clearly define customer expectations at this point to be sure promises are delivered.

DIX Metals prides itself on providing a superior level of customer service. Not just at certain steps in the process, but throughout the handling of every job. Attention to customer satisfaction begins here, and never lets up. Most quotes are completed within hours.

Once the material and process requirements have been established, a sales order is generated and sent to Job Planning.